Empreus · Heritage Tiers
Heritage Tiers.
A three-tier structure for modern organisations: foundational protection, operational maturity, and fully-managed lifecycle.
Foundational protection and governance for small teams — structured, reliable, and intentionally scoped.
Heritage Essential
A$55 / user / month (incl. GST)
Security & Protection
○Endpoint Protection (Next-Gen AV)
○Web Protection / DNS Filtering
○EDR (Endpoint Detection & Response)
○Email Security (Anti-Spam & Threat Filtering)
○Email Backup (Microsoft 365 Backup)
Monitoring & Management
○24/7 Monitoring & Alerting
○Patch Management
○Printer Management
○Warranty Management (Tracking & Claims Support)
○Documentation (Asset Register & Secure IT Records)
Productivity & Identity
○Email Signature Automation
○Password Manager
Support Model
○No unlimited support (support billed per incident / hours)
Operational maturity and predictable support — the core managed partnership.
Heritage Ascend
A$192.50 / user / month (incl. GST)
Includes everything in Essential, plus
○Intune Device Management (Endpoint configuration & compliance policies)
○Unlimited Support (Remote + On-site, per agreement)
Why teams choose Ascend
○Predictable monthly IT cost
○Improved identity and device control via enterprise licensing
○Faster outcomes through unlimited support
Complete lifecycle ownership — security, support, and hardware delivered as a single, refined subscription.
Heritage Prestige
A$302.50 / user / month (incl. GST)
Includes everything in Ascend, plus
○Intune Device Management (Endpoint configuration & compliance policies)
○Hardware as a Service (HaaS)
HaaS (typical inclusions)
○Business-grade laptops/desktops (per standard)
○Provisioning, deployment & asset tagging
○Lifecycle refresh (e.g., 3–4 years)
○Warranty coordination included
Outcome
○No upfront capital expenditure
○Technology stays current by design
Structured Comparison
| Category | Heritage Essential | Heritage Ascend | Heritage Prestige |
|---|---|---|---|
| Monthly price (per user) | A$55 incl. GST | A$192.50 incl. GST | A$302.50 incl. GST |
| Endpoint Protection (Next-Gen AV) | ✓ | ✓ | ✓ |
| Web Protection / DNS Filtering | ✓ | ✓ | ✓ |
| EDR (Endpoint Detection & Response) | ✓ | ✓ | ✓ |
| Monitoring & Patch Management | ✓ | ✓ | ✓ |
| Intune Device Management | ✕ | ✓ | ✓ |
| Printer Management | ✓ | ✓ | ✓ |
| Email Backup (Microsoft 365) | ✓ | ✓ | ✓ |
| Email Security | ✓ | ✓ | ✓ |
| Email Signature Automation | ✓ | ✓ | ✓ |
| Password Manager | ✓ | ✓ | ✓ |
| Warranty Management | ✓ | ✓ | ✓ |
| Documentation (Assets & IT Records) | ✓ | ✓ | ✓ |
| Unlimited Support | ✕ | ✓ | ✓ |
| Hardware as a Service (HaaS) | ✕ | ✕ | ✓ |
Not sure which tier fits?
Most organisations sit between two tiers. Tell us the size of your team and what you are running, and we will tell you which one we would actually recommend — including when that is the cheaper one. If you are responding to a tender, we can also provide scope alignment, service schedules, and supporting compliance documentation.
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