The Studio.
A small Canberra MSP that has stayed small on purpose. Founded in 2016, still answering its own phone.
Empreus was founded in 2016 by Darko Reljic, a Canberran engineer who wanted to run an IT business the way he thought IT should be run — slowly, carefully, with the phone answered by someone who knew your name.
Ten years on, we're still a small team, and that's deliberate. We've turned down growth that would have changed what we are. We don't run a call centre, an offshore overflow desk, or a sales floor. We have engineers who've worked the same clients for years.
We hold a simple conviction: technology, at its best, is an act of craftsmanship. It shows up in unglamorous places — a cable run that is labelled, a change written down before it was made, a decision recorded alongside the reason for it. Almost none of that is visible until somebody new has to pick the work up, which is precisely when it matters.
What we do
We run fourteen services across daily IT support, managed AI, security, cloud, software development, communication, and enterprise governance — all delivered by the same team, to the same standard, rather than parcelled out to whoever is free. We're a member of the DTA Hardware Marketplace Panel, Australian-owned and operated, and locally accountable.
How we work
Our stack is deliberate and small. Everything runs on Atlas Control — one platform for support, monitoring, ticketing, documentation, and backup — with Huntress for managed EDR and Proofpoint for email security.
Consolidating on one platform matters more than it sounds. Your ticket history, asset register, runbooks, and monitoring all sit in the same place, so the engineer picking up your call at four on a Friday is not stitching three systems together to work out what changed on Tuesday.
Every managed client gets the full stack. Every engagement gets documentation. Every escalation goes to a named person.
Who we work with
Our clients are ACT government departments, Canberra businesses, and a handful of national organisations with a local presence. Some have an internal IT person we work alongside. Most do not, and we become the whole function.
What they share is a posture rather than a size. They treat IT as infrastructure rather than overhead — something that should be quietly reliable, properly documented, and understood by more than one person. They ask what happens when something fails, and they expect a specific answer rather than a reassuring one.
We are a poor fit for anyone shopping purely on an hourly rate, or for an organisation that wants a provider who agrees to everything. If we think something is a bad idea, we will say so — and we would rather say it in the first conversation than six months in.
The details
- Entity
- Empreus Support Pty Ltd · ABN 65 611 219 188
- Director
- Darko Reljic
- Address
- Unit 18, 63 Wollongong Street, Fyshwick ACT 2609
- Hours
- Mon–Fri, 9 AM – 5 PM · 24/7 monitoring
Fyshwick.